About Our Appointments
I Am A Diva Care Subscriber – choose this if you subscribe to the monthly Diva Care service.
I Want Awesome Remote Service – Remote Service is when we log into your computer remotely to fix your computer problem. This is a very time-effective way of getting your problem resolved as quickly as possible. The $80 charge is an estimate, and is for one hour. Our minimum charge for a Remote Service is $40. That covers 30 minutes of time. Even though the appointment blocks out an hour, if we spend 45 minutes, that is all you pay for. After the 30-minute minimum, the charges are billed in 15 minute increments. If you need more than an hour, we can do that if the block of time after you is available. The better your description of the problem, the better we will be able to estimate how long the service will take.
I Want An Onsite Visit – Onsite visits can be scheduled, and have a minimum of 90 minutes for an Oregon appointment ($142.50), and 60 minutes for a Washington appointment ($95). After the minimum, the charges are billed in 15 minute increments.
I Have A Quick Question – This category was designed simply for quick questions. If you want to make sure you get on my calendar for a quick question, choose this option. If you call me asking for a call back, keep in mind that I have a very short window each day for phone calls. By choosing this option, you are on my calendar for sure!
Expert Outlook Help for Mac – Outlook and Office 365 help for a variety of Outlook versions. Email setup and troubleshooting. Outlook can be problematic and troublesome. Choose this option if you need expert assistance for your Outlook for Mac issues.
I Want To Subscribe to Diva Care
Diva Care Lite will monitor your computer for alerts. It will also update third party software, as well as Windows Patches. Keeping your system up-to-date is a critical step in protecting against malware, ransomware, and virus’s. The cost is $15/month/computer. Also, any labor needed to fix computer issues is a 10% discount off the normal remote hourly rate. Onsite rates are still $95/hour with a 1.5 hour minimum in Oregon, and a 1 hour minimum in Washington.
Diva Care Pro will monitor your computer for alerts. We provide you with AntiVirus and AntiMalware software. It will also update third party software, as well as Windows Patches. Keeping your system up-to-date is a critical step in protecting against malware, ransomware, and virus’s. The cost is $33/month/computer. Also, any labor needed to fix computer issues is included with the monthly fee. Onsite rates are still $95/hour with a 1.5 hour minimum in Oregon, and a 1 hour
After you choose the day/time for your appointment, you will be asked for your name, phone number and email address. For an onsite appointment, you will also be asked your location address. We also request that you give us as much detail of the work that you need to have done on your computer, in the field provided.