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Mary Burger

Windows XP SP3 and the Continuous Reboot problem

Reports are all over about problems with some users installing Windows XP SP3; their systems go into a continuous reboot cycle.

Now Microsoft has provided an explanation, and it’s an interesting one. The problem occurs on AMD-based systems where Windows was built from an OEM image captured on an Intel-based system. Perhaps it never mattered before, but in such cases, and depending on a particular registry key, an Intel-specific driver (Intelppm.sys) is loaded.

Microsoft Knowledge Base article KB88372 explains this some more and gives instructions for what to do if you are experiencing the problem.

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