COVID-19 has turned all of our lives upside down, and the situation is changing by the minute.
At ComputerDiva, I am making some shifts in how I do business, in order to keep my family safe and healthy.
As of now, all onsite appointments are being converted to remote appointments. I have the ability to do 99% of my work remotely by logging into your computer to perform the work. The only exception is doing hardware upgrades. If you have an onsite visit scheduled with me in the next 2 weeks, I will be calling you to explain how the remote option will work.
As most of us are now working from home, we are relying on our computers more than ever. Additionally, in times like this, the scammers are always coming up with schemes to separate us from our money.
I want to caution everyone to not let anyone but me log into your computer remotely. Scams will be running rampant in the next few weeks/months, and it is my goal to keep your computer safe and secure.
Working from Home
I know many of you, now working from home, will be using your computers a whole lot more than you used to. I want to help ease your frustrations of working at home, by making sure your computers are running in tip top shape.
Lets take care of each other
If you know of anyone who needs computer services, but cannot afford to pay, please let me know. I will not turn anyone away due to lack of funds.
You might also want to consider subscribing to Diva Care. Diva Care comes with the following features:
- AntiVirus software
- Windows Updates
- 3rd Party Software Updates
- Alert Monitoring
- Weekly TuneUp’s
- Diva Care Lite is $18/Month/Computer
- Diva Care Pro is $33/month/Computer
Both Lite and Pro enjoy the same features. However, if you need me to remote into your computer to do work or ask a question, Diva Care Lite remote prices are a 10% discount off the normal remote login rate.
Diva Care Pro does not incur a charge for remote work.
How do I pay for Diva Care?
The preferable method is to use your credit card. It can go on your account and be automatically charged every month. Your credit card information is encrypted and stored safely at the credit card processing company, and is not revealed in my software.
Will I notice any disruption to my computer while Diva Care is running?
No, Diva Care runs in the background, taking up very little of your computer resources. When Windows Updates are installed, you may be asked to reboot your computer. You can say no, and then you will be reminded in 1 hour to reboot. The reminders will continue until the reboot takes place.
What if I need to call with a questions. Will I be charged extra?
In most cases, with Diva Care Pro, no. Any maintenance related phone call is all part of Diva Care. For instance, you call to say your internet browser is not working. Covered. You call to say your computer is running slow. Covered. You call to ask a question that starts with “How do I” will most likely not be covered. Diva Care is automated maintenance, so any maintenance item is covered. Instructional related questions are not covered. If there is a hardware issue, the cost of replacement hardware is not covered.
Diva Care Lite, and Diva Care Free offer a discount of the regular labor charges for any maintenance calls or questions.
Do I have to leave my computer on all the time?
Not at all! Diva Care runs in the background and performs maintenance while your computer is on. Turn it off, or leave it on. It makes no difference.